FAQ

Can I send you custom ideas for you to remake?

Feel free to send us any ideas that you see online. We take pride in remaking, we may even recommend a few changes in order to upgrade your idea. You can send your photos or ideas right here in this chat! We'll look things over and get back to you as soon as possible.
What if I already have shoes?

That is perfectly fine. You can ship them to us and instead of including the shoe price, we will give you the custom fee. If you are expecting the cleanest work please only send newly purchased kicks. Message us directly with the design you would like, shoe size, and any other details you would like us to take in to account.
How long do the customs last?

We are not able to give an exact time frame on the life of customs. Everyone doesn't treat their shoes the same. We use the best products in order to give the best durability, but shoes should still be handled with care.
Do you clean or restore shoes?

We offer cleaning and light restoration packages. We would need pictures of your shoes. Feel free to message us via Instagram or Facebook.
How long does it take to receive an order?

Currently our turn around is between 14-28 days. When your order is placed we must wait on them to ship to us, take in account the custom process, then shipping to customer. If order is finished earlier than expected customer will be notified.
Do I have to purchase my own shoes?

The prices you see listed in the shop section include the price for a new pair of kicks. You do have the option to purchase your own, but we guarantee our route is the most cost efficient.
Do you only customize Air Force 1s?

Here at Custom Stephfon we work on multiple different brands and styles of shoes. If you have concerns on the shoes you're interested in feel free to message us directly via Instagram or Facebook.